Last updated: August 2026
At Feelings Central by Dr. Swati, we understand that circumstances can change. This policy outlines the terms for cancellations, rescheduling, and refunds for individual sessions, therapy packages, and psychological assessments.
1. Appointment Cancellations
- Clients may cancel or reschedule an appointment by providing at least 24 hours’ advance notice before the scheduled session time.
- Cancellations made with sufficient notice are eligible for a full refund or may be adjusted to a future date, as per the client’s preference.
- Cancellations made less than 24 hours before the scheduled session may be subject to a cancellation fee, as this time was reserved exclusively for you.
2. No-Shows
- If a client does not attend a scheduled session without prior notice, the session will be marked as a “no-show” and the full session fee will be forfeited.
- No-show sessions are non-refundable and cannot be rescheduled free of charge.
3. Rescheduling
- Appointments may be rescheduled subject to therapist availability.
- Requests to reschedule should be made at least 24 hours in advance to avoid cancellation charges.
- Repeated last-minute rescheduling may be reviewed on a case-by-case basis.
4. Therapy Packages
- Therapy packages (3, 5, 8, or 12 sessions) are valid for 3 months from the date of the first session.
- Unused sessions within a package are non-refundable once the package validity period has expired.
- If a client wishes to discontinue therapy after purchasing a package, a pro-rated refund may be considered for unused sessions, calculated at the applicable single-session rate (not the discounted package rate), minus any administrative charges.
- Package refund requests must be submitted in writing via email or the contact form.
5. Psychological Assessments
- Once an assessment has been initiated (i.e., testing materials have been administered or scoring has begun), the fee is non-refundable, as time, materials, and professional resources have already been committed.
- If an assessment appointment is cancelled before it begins, the standard cancellation policy (Section 1) applies.
6. Payment & Refund Method
- Refunds, where applicable, will be processed to the original mode of payment (UPI, bank transfer, or other digital payment method used at the time of booking).
- Refunds are typically processed within 7–10 business days from the date of approval.
7. Technical Issues (Online Sessions)
- If an online session cannot be conducted due to a technical issue on our end, the session will be rescheduled at no additional cost, or a full refund will be issued.
- If the disruption is due to the client’s internet connection or device issues, the standard session policy applies, though we will make reasonable efforts to reschedule the remaining time.
8. Non-Refundable Circumstances
Fees are non-refundable in the following situations:
- No-show without prior notice
- Late cancellation (less than 24 hours’ notice)
- Completed sessions
- Expired therapy packages
9. How to Request a Cancellation or Refund
To cancel, reschedule, or request a refund, please contact us at least 24 hours before your scheduled appointment through:
- Email: info@feelingscentral.com
- Phone/WhatsApp: +91-8130126812
- Contact form on our Contact Us page
10. Changes to This Policy
Feelings Central reserves the right to update or modify this policy at any time. Any changes will be reflected on this page with a revised “last updated” date.
For any questions regarding this policy, please reach out via our Contact Us page.
